For our customer in the aerospace industry we are looking for suitable candidates to internal staff as regards to IT equipment, computer networks, systems, software telecomunications and IT maintenance for Cologne, Germany, starting in as soon as possible for the following position:
IT-Service Assistant (f/m/d) Ref. 2021_191
Your responsibilities:
- Setting up, deploying, management & maintenance of IT equipment's, hardware (e.g. laptops, tablets, screens, multifunctional devices, phones, handy), software & telecommunication services (incl. video/teleconference);
- End user front desk & remote support;
- Troubleshooting of user's issues), ticketing management (incl. on-site 1st & 2nd level support on reported incidents) & IT related installation & configuration;
- Provide support on internal office moves, in relation to IT equipment (incl. Softphone, Mailbox clean-up exercise);
- Preparing user account, granting & revoking access rights, creating & removing distribution lists and shared mailboxes;
- Introducing the newcomers to the IT environment & accepting leavers hardware;
- Creating/revising articles for IT Knowledge base;
- Handling & maintaining the loan of hardware pool;
- Roll-out of Surfacepro4 or other Screen;
- Training & coaching support for IT services
Your skills:
- Successfully completed post-secondary education (e.g. computer science) or secondary commercial/technical education with three years appropriate profesisnal experience or comparable qualification;
- At least 1 year of work experience in similar tasks as described above;
- Excellent knowledge of MS Office tools (Word, Excel, Outlook) & MS end-user products;
- Very good technical knowledge of computer hardware & relevant maintenance;
- Familiar with ticketing system & image deployment;
- Strong commitmenr to deliver a customer oriented service;
- Ability to work within tight deadlines;
- Very good (at least B2 according to CEFR) or fluent English is mandatory;
- Team player in a complex multicultural environment with excellent interpersonal & comunicatice skills;
- Advantegeous:
~ Bachelor degree in Computer Science or comparable qualification;
~ Good knowledge of German language;
~ Previous experience in restoring data with Veritas DLO.
Are you interested in our company and the benefits we offer?
Take the chance to get the world's best ticket for your global career and send your resume in Europass format to application@bishop-gmbh.com
Alternatively you could also create your resume using the below URL:
https://europa.eu/europass/eportfolio/screen/profile-wizard?lang=en
